If you have never used this statement on somebody yet, then you have not been bosy enough, or you have never been aggrieved.
This phrase was used twice on me today, the first time I was offended not because I had done anything wrong, in fact in my view I think I was giving out the best of advise, just that the recipient of this advise thought that it would make more sense coming from a superior maybe. The second time, it was more of an aggrieved counterparty who thought that I was not sober enough to advise, that time I did not get offended because a small part of me told me that I could be have been on the wrong. Dear reader don’t you worry both circumstances were well handled, and all went well and none of them even saw the manager afterall.
My mind went down on memory lane to a certain time in life I think I was still in campus perhaps and I happened to visit one of the restaurants in town. I made my order only for me to get served with cold food. The samosa I ordered was cold, I requested to have it warmed and the person who was serving me thought I was too small to boss her around. I knew my rights or at least I thought I did and I couldn’t take bad service even as little as I was, I knew my money had to mean something to someone so immediately I told the one giving me the service that I’d like to see the manager. I needed someone superior to talk to, someone who in my opinion would have handled the situation better. Who could have come up with an immediate or different solution,maybe someone who would probably command the one serving me to warm up my food immediately. All those were thoughts going through my mind when I made that request, the request to see someone superior. The lady just looked back at me, sneered and told me, I am the manager..
That didn’t go so well at least with my expectations because I realized that there was no one to reprimand her, and that she was the final in authority yet offering bad service. Like isn’t that against the managerial code of ethics to offer bad service,, I thought to myself,, Dear reader, be advised that, that didn’t go well like it did today, I was almost thrown out of that hotel because I looked for another person in the hotel, a co worker or a junior employee who I came to learn she was , to whom I narrated the whole ordeal telling them that, the person who served me was rude and that she didn’t even deserve the managerial position amongst many words that I could have said out of anger which made me get ushered out of the restaurant, and ten years later I have never set foot in there, never even passed near it no matter how many times I have told myself to let by gones be by gones, but because of that bad experience I encountered I have always told this story over and over to anyone that cared to listen and empathize, maybe I should let it go now😅
So back to today, I realised that indeed managers are in authority to make decisions, to bring peace incase a war broke out, to show that they are actually in charge of a situation, but also it’s important to entrust the people who do the actual work. At times the manager may not fully understand the processes or the systems in place like the person serving you would and it could put you in a bad situation especially when the manager tells you that, that repotee you have reported is the only one who can solve your problems. And you don’t want to imagine what you would feel like going back to that person again.
Needless to say, whenever you are confronted in a situation with someone that would make you get aggrieved, ensure that you bring yourself to a calming situation, play out the situation in your mind, say if I go to the manager with my accusations what does it mean for me,for the person you could be reporting, the manager themselves, or the ease at which your issue can be resolved. Once you have played it in your mind and seen the end result you need, then now make the decision as to whether you are actually going forward to see the manager, or you are going to find room to reason with your point of contact and resolve the problem. Because you could be talking to the manager themselves, and your situation could end up like mine of being kicked out of a restaurant, simply because the person whom you thought you were going to report to, is the actual offender. At times people could be dealing with certain issues which errupt any time they feel erred. My case today I realized that all that time I was seated when the person I was talking to was standing. So I decided to stand too so that we were both at the same level, to show respect and sooner than later, that gesture was acknowledged, and we were able to call in a truce,amongst other pleasantries that followed after. Life gives us lessons, it’s upon us to take the lessons and change or discard and be ignorant or have the manager called on you and we know how that can play at times,,,
#sensesnhumor
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